FAQs

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In-Store FAQ's
Our store is located in the picturesque town of Tenby, Pembrokeshire. You can find us at Frogmore House, Tenby, Pembrokeshire SA70 7HZ. Or use What3words: ///overheard.tingled.nametag
Our store hours have not yet been decided. Our store is under renovation work and will be open soon.
Absolutely! You can choose the "In-Store Pickup" option during checkout and collect your order at our Tenby store.
Yes, some of our items are selected specifically for in-store purchases and some items are only listed online.
Yes, we offer this in store and online. Please instruct a member of our team or select "gift wrapped" within checkout.
Yes, we are committed to sustainability. Our products are locally and responsibly sourced, with a focus on eco-friendly materials.
Yes, we offer gift cards within our online store or in our Tenby retail shop.
We offer custom gift wrapping services currently but if you have a item or range in mind we would love to hear about it.
We offer hand curated collections based off themes, seasonality and what is on brand. Our product range have been meticulously selected to ensure our clients are always amazed with whats in stock.
We strive to offer exceptional service. If you have concerns about your in-store experience, kindly let us know, and we'll do our best to make it right.
We advise you park in the Tenby town multi-storey building next to Sainsbury's and walk through the 5 arches. We are the first side street on your right. please note: this is a pay and display carpark, we are afraid there is no free parking within Tenby town.
Online Store FAQ's
Shopping online is easy. Just browse our collections, add items to your cart, and proceed to checkout. Follow the steps to complete your order.
We accept various payment methods, including credit/debit cards and PayPal, to make your shopping experience convenient.
Once your order is shipped, you will receive a tracking number via email. You can use this to monitor the delivery status.
We have a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 14-days for a refund or exchange. Please email your return request to info@lothandco.co.uk and we will revert with instructions.
Currently, we offer shipping within the UK. We're working on expanding our reach, so stay tuned for updates.
Your satisfaction is our priority. If you have a complaint, reach out to us through info@lothandco.co.uk We'll investigate and aim to resolve the matter swiftly.
We aim to address complaints within 30 days. Our team will keep you updated on the progress until the matter is satisfactorily resolved.
Shipping costs and times will be displayed at the time of purchase. Depending on the shipping service you have selected, day of week, time of year and your location; these can all effect shipping times. We aim to have all products shipped and delivered within 5 working days.