Refund policy

RETURNS AND EXCHANGES
Loth & Co will accept Returns for store credit only. Notification of a return must be received within 5 days of the delivery and the product received by Loth within 10 days of that notification. All products MUST be returned in the same condition it was received and in the original packaging, or as stipulated by the Loth team.

To return an item please follow the directions below:
* Email: info@lothandco.co.uk with details of what is to be returned and why. Damaged items will need a photograph attached.
* Loth & Co will issue you a Return label by email. 
* If the return is as a result of an error at our end, we will send you a shipping label. Print the label , attach it to your package and drop off where we stipulate.  We recommend you receive a receipt for the return. All items remain your property until received at our warehouse. 

Sale items are not eligible for return.

* All items are returned at your own risk, any damages in transit are not the responsibility of Loth & Co, and refunds will not be given. We are not liable for inadequate packaging by you or if the item is subsequently lost by the carrier. All shipping charges are paid by you. 

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

DAMAGED GOODS
* All items leaving our warehouse have been selected and packaged undamaged and in the condition shown on the website. Should it arrive damaged by the carrier, please email us at: info@lothandco.co.uk and include a picture of the damaged item and the packaging. Emails must be received no later than 2 days after the delivery date to be eligible for a replacement, exchange or credit.
* Loth & Co reserve the right to consider the damage and determine the next steps. In the event of an accepted return Loth & Co will email you the shipping label. Print the label, attach it to your package and drop off . We recommend you receive a receipt for the return.

LATE RETURN
* An item received outside of the 14 days allocated after Loth & Co has issued the return slip, will not be eligible for replacement, refund or credit.

RECEIVING RETURNED GOODS
* Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return and the status of any refund or credit.
* If you are approved, then your replacement or store credit will be processed within the following 7 days. For store credits you will receive a code for the on- line shop to be used at checkout within the following 60 days.

Please do not send your purchase back to the manufacturer.

RETURN SHIPPING ADDRESS
Loth & Co,
Frogmore House, Lower frog St, Tenby, Pembs, SA70 7HZ, United Kingdom